Returns and Refunds

Cancellation:

In accordance with the Consumer Contracts Regulations, for most products, you have the right to cancel your order at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. 

You need to notify us of your wish to cancel your order within this time period – by email, phone or through the contact form on the website.

You then have a further 14 days from the date you notify us of your cancellation to return the goods if already received.  You must cover the cost for returning unwanted goods .

A refund will be made within 14 days upon receipt of the returned goods.  A deduction can be made if the value of the goods has been reduced as a result of you handling the goods in a way which would not be permitted in a shop.

After this period, due to the tonal and texture variation which occurs with natural stone, we are unable to accept any returns and offer any refunds, except in the case of damaged or faulty goods.

For bespoke, made to your specification, orders, we operate a non-return policy and we are not able to accept a cancellation to the order.

It should be noted that any surplus material is worth keeping as they will be from the same batch as your original material and can be utilised should any damage occur after the material has been installed.

Damaged / Faulty Goods:

If your goods are received damaged or faulty, please contact us immediately and we will require details of the damage / fault, along with photographic evidence.

If a return for damaged / faulty goods is agreed by ourselves, please ensure that the order is repackaged in its original packaging, including any accessories which was delivered with the product and be placed on the pallet in the original delivery point for the third party haulier to collect. 

If the original packaging of the product has been damaged or destroyed you should ensure that the returned product is on a pallet and is adequately packed for shipment back to us.  It should be placed in the original delivery point for the third party haulier to collect.

A refund will be made within 14 days upon receipt of the returned goods.  A deduction can be made if the value of the goods has been reduced as a result of you handling the goods in a way which would not be permitted in a shop.